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Open Source refers to any program whose source code is made available for use or modification as users see fit. Open source software is also referred to as Freed Software or FRS (Freely Distributed Software). Open Source is the marketing name for Free Software. Open Source refers to the fact that the source code of Free Software is open to and for the world to take, to modify and to reuse. Historically, the developers or proprietary software generally have not made source code available and typically written programs in proprietary scripting languages making modification slow, expensive and in some cases just not possible. Open source software is usually developed as a public collaborative effort and is written based on standards allowing for quick, frequent, quality releases and fast customization and integration, allowing for limitless flexibility and extendibility within an organization and beyond its boundaries.
 The opportunities are vast! Open source is changing enterprise software forever. BentleyTel helps clients evaluate, implement and support open source solutions. Our consulting group can help you write requirements, select the most appropriate software, conduct feasibility studies and generally help you solve real business challenges with best-of-breed open source software. And, once the strategy is set, requirements defined and software components chosen, BentleyTel will help you implement and support your solution.
OPEN SOURCE SUPPORT AND MAINTENANCE PACKAGES
To meet our clients open source support needs, we offer three support packages. Extended Service Desk Support, System Maintenance and Update Support, and Mission Critical Support. We custom configure our support service to meet your needs.
Extended Service-Desk Support
Enterprise deployments required ongoing support. Each time an enterprise application is deployed, IT resources are further stretched. Not only can this be expensive in terms of turn over and management, the propensity for user downtime increases as resources become strained, which can strap your organization. BentleyTel service-desk support for open source software provides your organization with quick, accurate and professional help 24/7.
System Maintenance & Update Support
Validating complex interrelationships between components is an extensive undertaking. We combine infrastructure testing with update support so you no longer have to track patches and updates and then hope that they actually work together. This package includes application testing and upgrade management and full software version updates and patch implementation.
Mission Critical Support
If your open source enterprise applications are critical to your business success, our mission critical support service will help you sleep at night. Flexibility and scalability of enterprise open source systems can significantly affect business success. Our mission critical support teams ensure that new urgent requirements can be implemented quickly. This package includes dedicated primary technical contact, customization warranted for upgrades and delivered in 5 business days.
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